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To avoid any dissatisfaction on your part , we strongly advise to read all descriptions of our products and, if needed , contact us prior the purchase in case you have any inquiries . We also advise you to check our size guide to make sure our sizes are meeting your measurements, you can fill your measurements in the product page, in case the standard ones don't fit you .
If you still having second thoughts about your product, you can easily return it or exchange it .
Simply access the “Exchange or Return Authorization” section on the website or directly through “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the email address used to place the order. Complete the online form with the information requested, including: the details of each item, the quantity of items that you would like to return and the reason for the return. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Pack the items in the order box (or any rigid carton box) and stick the pre-paid RETURN label over the prior delivery information. Using the label provided will guarantee a refund in the event of theft or loss during delivery to our warehouse.
Contact GLS to arrange the pick-up of your package wherever you wish.
Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
The return shipment is FREE when shipped using the courier provided by us.
If the return package is shipped using a different courier than the one provided, all consequent costs will be the Client’s responsibility.
General conditions :
Types of Returns and Refunds
Refunds will be issued in the same currency as the original purchase.
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