We want you to look the best in your new EGO outfit , therefore it’s better to be safe when it comes to the sizes .
Please use the following charts to determine your size when ordering.
Clothing Size Measurements (Measure your body)
Neck (men) : Wrap tape around to the base of your neck in the front and allow extra room for comfort, or measure the collar length of your favorite shirt.
Chest/Breast : Wrap a tape measure evenly around the fullest part under the arms.
Waist : Wrap tape around your natural waistline, or where you actually wear your pants.
Hip :Standing with your feet together, measure around the fullest part of your hip (approximately 7-8 “below the waist). Don’t forget to keep tape level.
Inseam : Best taken from a pair of your own pants which you like length of when wearing. Measure along the garment inseam from the crotch seam to the hem.
Sleeve length: From center back of your neck with your arm slightly bent, follow the tape around to your wrist bone.
Shoulders : When wearing a shirt, measure from one seam to the other crossing the shoulders.
BARE IN MIND :
Whenever Ordering Women’s Apparel “Made in Italy“ There is a significant difference between US and Italian styling and fit , therefore it is best to order one size up.
Your satisfaction is a great value to us
To avoid any dissatisfaction on your part , we strongly advise to read all descriptions of our products and, if needed , contact us prior the purchase in case you have any inquiries . We also advise you to check our size guide to make sure our sizes are meeting your measurements, you can fill your measurements in the product page, in case the standard ones don't fit you .
If you still having second thoughts about your product, you can easily return it or exchange it .
Simply access the “Return/Exchange Request” section on the website or directly through “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the email address used to place the order. Complete the online form with the information requested, including: the details of each item, the quantity of items that you would like to return and the reason for the return. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Pack the items in the order box (or any rigid carton box) and stick the pre-paid RETURN label over the prior delivery information. Using the label provided will guarantee a refund in the event of theft or loss during delivery to our warehouse.
Contact GLS to arrange the pick-up of your package wherever you wish.
Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
The return shipment is FREE when shipped using the courier provided by us.
If the return package is shipped using a different courier than the one provided, all consequent costs will be the Client’s responsibility.
General conditions :
- Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
- We accept returns within 30 days of delivery.
- The item(s) should be returned unused and in perfect condition, with the tags and all other accessories included in the package.
- Please note, sale items can only be exchanged with another size or another item.
- Items that were made specially upon a customer design or request , can not be returned or refunded , however it can be modified in case it doesn’t meet the customer design .
- Please allow a maximum 14 days for your refund (usually between 3 to 7 working days). We’ll send an email once the item(s) have been received and checked and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
Types of Returns
- Size/Color Exchange - Items can be exchanged only when a different size or a different color of the same Item Code is available. The new item will be eligible for return through the same return procedure.
- Store Credit - As soon as the return has been processed, the Client will receive a code for the total value of the returned items, which may be used on future purchases. Store Credit:
- can be used one time only within 4 months of the return.
- is not cumulative with other Store Credits.
- must be used in its entirety on an order that is either equal to or greater than the value of the Store Credit.
- CREDIT CARD PAYMENTS : the refund will be made on the same credit card use for the purchase; the necessary refund time depends on your bank, usually between 4 to 10 days.
- PAYPAL PAYMENTS: the refund will be visible on your PayPal account within 72 hours of receiving the email confirming the refund.
- BANK TRANSFER: the refund will be made through a bank transfer to a current account or postal account indicated by you; the time depends on your institution.
Refunds will be issued in the same currency as the original purchase.
Roomy, elegant and a bit dramatic - this is how we envisioned our cape jacket. The buttery Nappa lamb leather feels highly luxurious to the touch and the collar is ornated with two of our signature buttons. This is one of those items of clothing that will help you turn heads while walking through the city.
- Point collar.
- Fully lined with cotton.
- Cotton thread for stitches with same tone color of the item.
- Inner layer fitted like a vest.
- No closure.
- Waist fitting.
Available in five colors: Black, Black Crocodile, Silver, Slate Rose and Deep Teal
THIS ITEM IS MADE TO ORDER.
WE KINDLY ASK YOU TO GET IN TOUCH SHOULD YOU HAVE ANY QUESTIONS PRIOR TO PLACING YOUR ORDER. ALL OUR ITEMS ARE HANDCRAFTED IN OUR OWN STUDIO AND CAN BE PERSONALIZED. WE ENCOURAGE A RESPONSIBLE SHOPPING BEHAVIOUR AND WE ARE HERE 24/7 TO ANSWER ANY INQUIRY.
THIS ITEM IS MADE-TO-MEASURE.
IN ORDER TO AVOID OVERPRODUCTION AND TO MAKE SURE YOU RECEIVE AN ITEM THAT FITS YOU BEAUTIFULLY, WE HANDCRAFT EACH ORDER IN OUR STUDIO BASED ON THE MEASUREMENTS YOU PROVIDE ABOVE. PLEASE CHECK OUR SIZE GUIDE FOR MORE INFO.
Specialist dry clean.
Made in Italy
Inner layer: 100% Nappa lambskin leather, Chrome- and Metal-free
Outer layer : 100% Nappa lambskin leather, Chrome- and Metal-free
Inside: 100% Cotton
Buttons: Silver plated
Length inner layer: 43 cm/ 16.9 inch
Length outer layer: 45 cm /17.7 inch
Model is 165 cm and wears size 42.
Dimensions are based on a size Italy 42, as proportions will change slightly according to size.
Please consider that it takes between 7 – 8 working days for us to create Made to Order, Made to Measure EGO STOCKHOLM pieces from the day it was ordered. The shipping takes between 2 to 3 days in Europe, and up to 10 days in the rest of the World, depending on the country.
Please note that all shipments outside the EU may be subject to import duties and taxes, which are imposed once a shipment reaches your country. Therefore, additional charges for customs must be borne to you.
Your items can be delivered to your home address or to the address that you provided when placing your order on the Egostockholm.com website. Your items will be delivered as soon as payment for your order has been registered. For more information, please refer to our General Conditions of Sale and/or contact our customer care team.
If you placed your order via your EGO STOCKHOLM customer account, you can follow the progress of your order by logging in to your account then clicking on "my orders". Then click on the tracking number to track your order.
This same tracking number was also sent to you with your shipping confirmation email; enter it on the GLS courier website to track your order. If you placed your order as a guest, please contact our customer care team – our ambassadors will be pleased to inform you of the progress of your order.